The main objective of processing your personal data is to manage and perform your contract(s) with ENGIE Electrabel, and to manage the parts of our website(s) reserved for our customers and controlling access to it.
Furthermore, we can use your personal data to inform you about our (new) products and services, promotions and special actions that we think might be of interest to you. All data that we collect can be combined in order to adjust our products and services, promotions and special actions to your personal needs.
In addition, your personal data may also be used to evaluate and improve our products and services, promotions and special actions, in the context of, amongst others, general or specific market surveys.
Your personal data is gathered and processed by ENGIE Electrabel nv, Simón Bolívarlaan 34, 1000 Brussels, and/or Electrabel Customer Solutions nv, Simón Bolívarlaan 34, 1000 Brussels (jointly referred to as “ENGIE Electrabel”), either as data controller or as data processor. Your personal data may also be gathered and processed by our processing agents. These can be: companies associated to ENGIE Electrabel (art. 11 Belgian Company Code), our callcenters, our commercial intermediaries, the network operators, competent authorities and other partners. The foregoing persons are granted access to the personal data only if strictly necessary to allow them to perform their tasks.
You can consult your personal data or ask for corrections to be made to it, either by visiting our website or by sending a letter with a copy of your identity card to ENGIE Electrabel CMT, Simón Bolívarlaan 34, B-1000 Brussels. You also have the right to oppose to the use of your data for direct marketing purposes, following the same procedure.
If you wish, you can configure your browser to disable cookies. In most browsers you can find information on the cookie settings under “Help” or “Tools”. But note that most websites will not work as efficiently if cookies are disabled.
ENGIE Electrabel makes its best efforts to protect its network against unauthorised access and to guarantee the confidentiality of its customers’ personal and professional information:
Security also depends on you: