To further strengthen its commitment to its poorest customers, and due to the lack of objective knowledge concerning this problem in Belgium, ENGIE Electrabel contributed to a joint research conducted by the University of Antwerp and the Free University of Brussels. On the basis of the recommendations of the study, it has developed a global action plan that is based on partnerships and focuses on three key areas:
- Communicate more appropriately with these customers, help them better manage and prepare for their bill, reduce their energy use and better understand the deregulated market.
- Help improve the energy performance of the habitat by working in conjunction with the GDF SUEZ Rassembleurs d’Énergies initiative to provide support to social entrepreneurs active in the renovation or construction of highly energy-efficient housing intended for poor households.
- Launch of a Belgian Observatory on energy precariousness proposed by the University of Antwerp in order to understand and to monitor the problem.